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APS Service Desk
Division of Support Services

Information Technology Center
82 Airport Blvd.
Aurora, CO 80011
x28203
helpdesk@aps.k12.co.us
Hours 7:30 am to 4:30 pm

Troubleshooting

WHAT TO DO IF...

My printer is not printing?
  - Make sure the ethernet (blue, yellow or gray network cable) is plugged in.
  - Make sure the printer is plugged in.
  - Verify whether or not other computers can print to the printer.
  - Make sure the printer has paper.
  - Try turning the printer off and then back on.
  - See if there are any error messages or warnings on the computer or printer.

I can't login to the network?
   - Verify that you are logging into the APS domain.
   - Verify correct username and password are being used.
   - Check to see if CAPS LOCK is on.

Password is not working for the following applications:
    - Windows, Enrich, Infinite Campus, Outlook, Oracle, CallPilot and Aesop.
    - Please contact the Service Desk at 28203 to have password reset.

 

 

 

 

 


(google translation)
Upcoming Events
Jun
10
Sat
all-day IT Maintenance Downtime
IT Maintenance Downtime
Jun 10 all-day
In order to maintain strong availability (uptime) and minimize system downtime, the APS Information Technology team requires preventive maintenance windows to update hardware and software. These maintenance windows require APS systems to be taken offline[...]
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Service Desk