Our goal is to create a quick and comprehensive communication tool for addressing the majority of your IT questions/needs. Please take a few moments to surf through the website, familiarize yourself with what the Service Desk currently has to offer and feel free to contact us if you have additional questions.
Your opinion is important to us. In this ever changing field of technology, communication is key.
You can email us at firstname.lastname@example.org or call x28203.
Have a hardware or a software problem?
- Submit an iSupport Request!
- Learn more about iSupport. (iSupport replaces HEAT and HEAT Plus Knowledge)
ESNA Voicemail Setup - Accessing Your Voicemail Accounts
As part of a district phone system upgrade, we have switched to the new ESNA voicemail system. All staff members can access their voicemail accounts or mailbox using the instructions here. Please note: there are different ways to access your account depending on your location or phone extension. Please read the instructions carefully!
IT Downtime Schedule for 2016-17
View a calendar of scheduled IT downtime maintenance days for 2016-17.
Beware of Email Phishing Scams
Spam or phishing email is becoming more sophisticated. From time to time, you may receive an email requesting you to update your password or other confidential information. Often there is a link within this email which collects information such as passwords. The signature within this email may look official.
Computer and Email Password Reset Tool
The APS Information Technology Department is introducing a new password reset tool. The tool will make it easier for staff members to change their computer and email password.